Amazon Global Store (AGS)

Amazon Global Store lets customers buy products from international Amazon marketplaces and get them delivered to their country.

What is the Amazon Global Store (AGS)?

Amazon Global Store is a feature that allows customers to purchase products from international Amazon marketplaces and have them delivered to their country. It manages cross-border shipping, import duties, and taxes, offering transparent pricing. This enables users to access a wider range of global products not available in their local Amazon store.

What does AGS stand for?

Amazon Global Store (AGS) is Amazon’s shopper-facing cross-border shopping experience. It lets customers buy eligible imported products through their local Amazon marketplace, with pricing that includes shipping and estimated import charges at checkout.

Amazon Global Selling is a separate seller program for businesses that want to list and sell products across Amazon’s international stores.

What are the benefits of Amazon Global Store?

The benefits of the Amazon Global Store are-

Selection: Access to millions of products not available in your local market.

• Convenience: Pay in your local currency using your existing Amazon account and payment methods.

• Transparency: All prices include an estimate of import duties and taxes at checkout, so there are no "hidden" fees upon delivery.

• Trust: You receive the same level of customer service and delivery tracking as you would with a local order.

How does a global store work?

When you purchase an item via the Global Store, the product is shipped from an international fulfillment center. Amazon coordinates the entire journey:

1. Selection: You find an item marked with the "Global Store" badge.

2. Checkout: Amazon calculates an Import Fees Deposit.

3. Transit: The item clears customs through Amazon’s designated carriers.

4. Delivery: The item arrives at your door, with Amazon handling all the paperwork.

Are there extra fees with Amazon Global?

Yes, but they are transparent. Orders are subject to Import Fees Deposits, which cover customs duties, taxes, and fees levied by the destination country.

• If the actual customs fees are lower than the deposit, Amazon automatically refunds the difference.

• If the actual fees are higher, Amazon typically covers the gap—you won't be charged more after checkout.

What is the difference between Amazon Global Store and Amazon Global Selling?

It is important to distinguish between these two programs:

• Amazon Global Store: A shopping experience for consumers to buy imported goods easily.

• Amazon Global Selling: A business program that allows sellers to list their products on Amazon’s 20+ global marketplaces (like the US, Japan, or UAE) to reach international customers.

How do I return an item from Amazon Global Store?

Start the return from Your Orders. Available return methods depend on the item, seller, destination, and reason for return. For some third-party seller orders, shoppers may need to submit a return request before a refund or replacement is approved.

How does Amazon Global Selling work for businesses?

For those looking to sell rather than buy, the process involves:

1. Marketplace Selection: Choosing which regions (Europe, Asia-Pacific, etc.) to target.

2. Registration: Linking your local seller account to international marketplaces.

3. Fulfillment: Using FBA (Fulfillment by Amazon) to store products in those countries, allowing Amazon to handle local shipping and customer service in the local language.

4. Currency: Receiving payments in your local currency through the Amazon Currency Converter.

What should I consider before selling globally?

Sellers should evaluate "Retail Readiness," which includes localizing product listings with correct keywords, ensuring compliance with local regulations, and factoring in international referral fees and taxes into their pricing strategy.

Selling across Amazon marketplaces adds operational complexity. If you want earlier visibility into listing, account, and compliance risks as your business expands internationally, ave7LIFT.AI helps monitor critical store-health signals and surface root-cause issues before they escalate.